Responsible Gaming Team Lead, Tallinn

FINNPLAY Technologies is a Finnish software development company specialized in applications for the online gaming industry with customers across Europe, North America and Asia. Our passion is to create the best user experience by applying state-of-the-art technologies.

Founded in 2008, Finnplay specializes in developing real money gaming platforms and solutions for the iGaming industry and caters to start-ups as well as large established companies looking to replace existing Legacy Gaming systems or improve them. Familiarize with Finnplay and our team at this website.

Finnplay is an international team of smart, dedicated people committed to finding ground-breaking solutions to challenges online. You will work in an international online gaming company that develops real money gaming platforms and solution for the iGaming industry. A team environment and highly Collaborative, we are looking for the same in a new Risk and Fraud Agents. We are growing tremendously and looking for individuals to ensure continuous risk management and proactive anticipation issues to minimize risk exposure in our igaming activities.   

As a member of our dynamic international team you will be working on different layers of the company infrastructure. A commitment to Collaborative problem solving and dedication to company culture is required. These positions are based in Tallinn, Estonia and Malta.

Are you interested?

Please send your CV and a short application letter to  taina.sopenlehto (at) finnplay.com .

Apply now! We proceed with these positions very fast!

Your responsibilities will be:

  • Support and serve as the main point of contact for RG Agents
  • Specialize in the detection & prevention underage and gambling addicted activity
  • Identify potential technical gaps from the player journey from a Responsible Gaming perspective.
  • Develop and maintain new KPIs for the RG Agent Teams and manage
  • Initiate, recommend, develop, maintain and revise policies and procedures to continuously enhance the overall effectiveness of
  • those programs.
  • Have a detailed understanding of the obligatory differences in relation to Responsible Gaming across jurisdictions, specifically
  • the UKGC, SGA and MGA.
  • Educate and provide information to all staff in RG strategies and procedures
  • Provide ongoing RG training to customer service staff
  • Responsible for training of any potential new hire within the RG Team
  • Ensure Responsible Gaming is an integral part of the daily operations in everything, from customer service to marketing and
  • technical enhancements.
  • Manage the responsible gaming content and controls on our sites
  • Manage communication and relationships with regulators and associations that are relevant to Responsible Gaming.

As a member of our dynamic international team you will be working on different layers of the company infrastructure. A commitment to collaborative problem solving, commitment to this challenging and important position, and dedication to company culture is required.

What we expect from you:

  • Bachelor’s degree or equivalent preferably in psychology, regulatory compliance, or legal
  • Prior experience of minimum 5 years specifically in Responsible Gaming.
  • Experience serving as a team leader
  • knowledge of and familiarity of the gaming industry in key operational areas, familiarity with responsible gaming regulation and
  • controls
  • Be a detail-oriented person with excellent time-management and organizational skills
  • Adherence to company policy and standards.
  • In-depth knowledge of responsible gaming regulations in relevant markets
  • Excellent problem solving and analytical thinking skills
  • Exceptional time management and multi-tasking skills
  • Ability to deliver the policies and procedures of the Company ensuring Compliance
  • Deal with all Regulatory bodies on all Responsible Gaming related matters
  • Understanding of AML requirements would be beneficial
  • Enthusiastic, trustworthy and professionally competent attitude to work and leading by example.
  • Fluent communication skills in English.

What we offer you:

  • Challenging and rewarding view position in gaming industry
  • Great career opportunity in fast-growing company
  • International business environment and team
  • Location in Tallinn, Estonia.